Terms and Conditions

Effective Date: 18 Jan 2026

These Terms and Conditions ("Terms") govern your access to and use of the Mr. Lieou website located at www.mrlieou.com (the “Site”) and any enquiries, purchases, or services offered through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Introduction

Mr. Lieou is a brand operated by Liu Ltd. (“we,” “our,” or “us”). The Site is hosted on and provided through Shopify Inc. and its affiliates (“Shopify”). Certain features, including checkout and related services, may be provided by Shopify or third-party service providers. By using the Site, you acknowledge that your use of these services may also be subject to the applicable third-party terms and policies.

2. Use of the Site

You agree to use the Site in compliance with all applicable laws and these Terms. You must not use the Site for any unlawful or prohibited activity, including but not limited to unauthorized access, data scraping, transmitting malware, or interfering with the operation or security of the Site.

3. Product Information

We aim to display product images and descriptions as accurately as possible. However, due to the nature of handmade craftsmanship and natural materials, actual products may vary slightly from images displayed. Colours, finishes, carat weights, and dimensions may be approximate. Product descriptions and specifications may be updated or changed without notice.

4. Pricing and Availability

Many products are offered on request. Prices may vary depending on specifications, availability, and bespoke adjustments. We may not display prices publicly on the Site. To enquire about pricing, please contact us via the enquiry form or at info@mrlieou.com. We aim to respond to enquiries promptly.

5. Orders and Enquiries

5.1 Enquiry-Based Purchases

Submitting an enquiry does not constitute an order, reservation, or guarantee of availability. We will confirm availability, pricing, estimated timelines, and applicable terms before accepting any order.

5.2 Acceptance

An order is not confirmed until we issue written confirmation (for example, by email) and, where applicable, confirm receipt of payment or deposit. We reserve the right to refuse, limit, or cancel any order at any time for any reason, including suspected fraud, inaccuracies in product information, pricing errors, stock limitations, or inability to obtain payment authorization.

6. Sales and Returns Policy

6.1 All Sales Are Final

Unless otherwise required by applicable law or expressly agreed by us in writing, all sales are final. Due to the bespoke, made-to-order, and limited nature of our products, we do not accept returns or exchanges once an order has been placed and accepted.

6.2 Pre-Purchase Questions

If you have any questions before purchasing, please contact us at info@mrlieou.com. We will be pleased to assist.

7. Shipping, Duties, and Taxes

We package orders carefully to support safe delivery. Unless otherwise specified, shipments may be arranged via carriers such as DHL or FedEx (or other reputable carriers), with tracking where available.

If you require special shipping arrangements (e.g., specific carriers, expedited handling), please contact us before purchase. Shipping fees, import duties, customs charges, and taxes may apply and are the responsibility of the purchaser, unless we agree otherwise in writing. Delivery timelines are estimates and may be affected by factors outside our control.

8. Intellectual Property

All content on the Site, including images, text, logos, designs, and other materials, is owned by Liu Ltd. or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Liu Ltd. and its affiliates, as well as Shopify and any third-party service providers, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Site, inability to use the Site, any delay or interruption, or any products or services obtained through the Site.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Liu Ltd., Shopify, and their respective officers, directors, employees, and agents from any claim, demand, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or related to your breach of these Terms or your misuse of the Site.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Changes to Terms

We may modify or update these Terms at any time. Updated Terms will be posted on the Site with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Liu Ltd.
Email: info@mrlieou.com
Website: www.mrlieou.com